THE EPISODE LIBRARY
Browse 75 published videos across Seasons 1 and 2 with Michael Beck and Chad Horn. Find a guest, follow an idea, and settle into the full conversation.
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Peter Riggs explains why sharing the upside with restaurant employees could change the closing shift, and why even good technology has to survive a busy restaurant.
Watch this episode ↗Read the Pod Blog ↗Ty Bennett connects Ninja Warrior, leadership research and everyday follow-through to a more sustainable way of performing when it counts.
Watch this episode ↗Read the Pod Blog ↗Toby Malbec explains why restaurant technology partnerships have to share responsibility for the operator's experience, from integration to support.
Watch this episode ↗Read the Pod Blog ↗David Cantu on rebuilding restaurant technology around frontline work, better decisions and the management habits that turn data into healthier margins.
Watch this episode ↗Read the Pod Blog ↗Hugh Guill and Stephen Klein explore simpler catering orders, stronger direct customer relationships and the operating work behind useful restaurant AI.
Watch this episode ↗Read the Pod Blog ↗Brasa founder Michel Falcon connects people-first leadership to hiring, clear expectations and the small operating details that make hospitality possible.
Watch this episode ↗Read the Pod Blog ↗Topgolf's Ted Hardy explains how operator involvement, simpler work and disciplined build-versus-buy decisions make restaurant technology useful.
Watch this episode ↗Read the Pod Blog ↗Netevia's Vlad Sadovskiy brings robotics, payments and AI into one conversation about how small businesses learn to adopt unfamiliar technology.
Watch this episode ↗Read the Pod Blog ↗P. Terry's Zane Donahoo connects marketing and technology to understand new guests, repeat visits and the work behind a useful campaign report.
Watch this episode ↗Read the Pod Blog ↗DishOut co-founder Vaughn Ackman explains why clear tip reporting is an employee experience issue as much as an administrative task.
Watch this episode ↗Read the Pod Blog ↗Claude Silver explores the everyday leadership choices that let people contribute fully, from meeting behavior to candid feedback and culture addition.
Watch this episode ↗Read the Pod Blog ↗Patrick Bobrukiewicz of Thrive Restaurant Group explores AI that helps managers understand their operation and spend more time with people.
Watch this episode ↗Read the Pod Blog ↗Outback co-founder Tim Gannon connects the Bloomin' Onion, complementary partners and kitchen design to the work of building a restaurant brand.
Watch this episode ↗Read the Pod Blog ↗Erika Till explains how ignored employee feedback, unclear handoffs and premature promises become customer problems in growing technology companies.
Watch this episode ↗Read the Pod Blog ↗Erik Wetzel of Buyers Edge Platform discusses restaurant sales discovery, consistent execution and coaching a team through rejection without relying on fear.
Watch this episode ↗Read the Pod Blog ↗Chowly co-founder Sterling Douglass discusses restaurant AI, measurable outcomes, human oversight and the difference between a useful workflow and a convincing demo.
Watch this episode ↗Read the Pod Blog ↗Jazmine Charles explains how Disrupt Foods connects an Aces Only culture to training, field leadership, useful data and recognition in its restaurants.
Watch this episode ↗Read the Pod Blog ↗Betsy Davis of Sandy Alexander explains how menu versioning, customer data and coordinated follow-up connect physical restaurant marketing to digital work.
Watch this episode ↗Read the Pod Blog ↗Fred LeFranc explores the leadership shift from supplying every answer to developing people, hearing better ideas and improving the guest and employee journey.
Watch this episode ↗Read the Pod Blog ↗Danny Klein shares the early lessons of QSR+: protecting operator conversation, connecting small and large brands, and helping members reach the value they joined for.
Watch this episode ↗Read the Pod Blog ↗Jason M. Riggs connects AI execution speed with leadership judgment, clear decision-making and the operating tests behind a restaurant drive-through pilot.
Watch this episode ↗Read the Pod Blog ↗Ryan Volberg explains why restaurant guest recognition depends on getting useful relationship information to the team before the moment has passed.
Watch this episode ↗Read the Pod Blog ↗Stephen Klein of Saivory explains how better ordering, useful recommendations and customer follow-up can strengthen a restaurant's direct channel.
Watch this episode ↗Read the Pod Blog ↗Rita's marketing leader Carmela Hughley connects community participation, familiar rituals and local execution with a brand people remember.
Watch this episode ↗Read the Pod Blog ↗River Health's Kobby Amoah explains the design work behind benefits employees can understand, access and use around the realities of hourly work.
Watch this episode ↗Read the Pod Blog ↗Slang AI's Alex Sambvani explains how restaurant voice AI should be evaluated through guest outcomes, useful handoffs and the attention it returns to staff.
Watch this episode ↗Read the Pod Blog ↗Jason Adams of Creative Realities explains how digital signage strategy connects attention, menu design and measurable customer behavior.
Watch this episode ↗Read the Pod Blog ↗Bala Subramaniam explains the marketplace problem behind restaurant ordering and why distribution, selection and incentives have to work together.
Watch this episode ↗Read the Pod Blog ↗Greg Creed explains the customer insight behind Baja Blast and why data needs curiosity, conversation and leaders willing to act.
Watch this episode ↗Read the Pod Blog ↗Coco's Melissa Fahs explains the restaurant handoff, neighborhood relationships and support operations behind autonomous food delivery.
Watch this episode ↗Read the Pod Blog ↗Mary Pillow Thompson explains why restaurant improvement begins with clear shift goals, useful operating data and a realistic view of automation.
Watch this episode ↗Read the Pod Blog ↗Brandon Rhoten explains how customer behavior, brand foundations and disciplined testing shape marketing that earns attention and brings people in.
Watch this episode ↗Read the Pod Blog ↗PowerSoul Cafe founder Dina Mitchell discusses clear menu expectations, purposeful staff training and the work behind a restaurant's promise to its guests.
Watch this episode ↗Read the Pod Blog ↗Carl Comeaux explains how Crust Pizza connects franchise support, local ownership and operational choices to the experience its expansion is meant to preserve.
Watch this episode ↗Read the Pod Blog ↗Crumbs co-founder Kelly Grogan shares how clearer menus, thoughtful packaging and personal follow-up can turn catering into a restaurant discovery channel.
Watch this episode ↗Read the Pod Blog ↗Jenn Saunders-Haynes explains why catering growth depends on aligned operations, marketing, supply chain and guest insight, not simply a larger online order.
Watch this episode ↗Read the Pod Blog ↗Allen Beck brings an operator's perspective to catering technology, delivery handoffs and the operational details that protect a customer's trust.
Watch this episode ↗Read the Pod Blog ↗Christopher Sebes explores more deliberate local advertising, the repetitive work behind campaign launches and the difference between useful targeting and easy assumptions.
Watch this episode ↗Read the Pod Blog ↗Adam Steinman explains why restaurant AI must work for the brand, the crew and the guest, with clear expectations and a practical human handoff.
Watch this episode ↗Read the Pod Blog ↗Ramsey and Jamie Gilbertsen explain how their restaurant experience shaped Budget Branders and a more flexible approach to custom packaging supply.
Watch this episode ↗Read the Pod Blog ↗Daniel Martinez explains how infrastructure, supplier transparency and repeatable opening processes shape a restaurant brand's ability to grow.
Watch this episode ↗Read the Pod Blog ↗Josh Halpern explores how restaurant brands can use technology and operational focus to create the human moments that make guests want to return.
Watch this episode ↗Read the Pod Blog ↗Toni Ronayne discusses fractional leadership, operational foundations and combining data, expert feedback and direct observation to make better business decisions.
Watch this episode ↗Read the Pod Blog ↗Jason Riggs examines the menu exceptions, operational handoffs and product decisions behind useful restaurant AI, beyond a convincing demonstration.
Watch this episode ↗Read the Pod Blog ↗Jim Knight reflects on Hard Rock, belonging and the way everyday influence grows into leadership, with lessons for building a culture people want to join.
Watch this episode ↗Read the Pod Blog ↗Joseph Szala explores how bias, silos and convenient choices weaken restaurant strategy, and how clearer decisions can help teams move forward.
Watch this episode ↗Read the Pod Blog ↗Bill Aseere shares how operating experience, franchisee relationships and foundational changes shaped his approach to leading Whit's Frozen Custard.
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